Change Management. Experience shows that many large-scale change efforts fail or fall short of achieving success because people typically resist change. Michelle is familiar with the complexities of measurable change in the corporate environment. She has the benefit of leading several successful projects, including managing a team comprising 45 line and staff managers (VP level), whose mission was to develop a service management process to introduce service into a sales-driven culture and effect measurable change.

Post-Acquisition Integration. Understanding the key business challenge, adapting her approach to meet the client’s needs, and delivering desired outcomes all make Michelle stand out. Having now completed work on her seventh Post-A.I. project in the financial services industry, Michelle understands what it takes to deliver real and lasting culture change, make communications work and fix complex business processes – work anchored by Michelle’s incredibly insightful executive coaching and “big picture” thinking. She worked closely with the client’s PMO to create success by leading people out of their comfort zones and helping them step into new alliances, new processes and technologies across a multi-year effort.

Strategic and tactical meeting planning and facilitation. Michelle has led executive meetings on just about every subject facing Corporate America: strategic planning, corporate metrics, expense reduction, culture change, internal and external communication and short-term and long-term goals, among other topics.